Contracts & Purchasing Partnerships

Furniture Concepts is proud to be a registered vendor on the State Term Contracts in the States of Ohio, Pennsylvania and Connecticut. We are also pleased to inform you that we are a Preferred Vendor of The YMCA of the USA, and a Vendor Partner with ANCOR, The ARC and ResCare.

Warranty Information

Tough Stuff is a collection of the finest Contract & Institutional Furniture available for group-living environments. Each collection carries the original manufacturer’s warranty, which, in some cases, extends up to 10 years from the date of delivery. Please contact our Customer Service Department with any concerns that you may have, or for specific warranty information regarding your purchase. We will do everything in our power to make your furnishing experience pleasant and rewarding. Quite simply, we are not satisfied until you are!

Mattress Information

Whether you purchase innerspring mattresses, or foam mattresses, it is important to turn the mattress regularly to extend wear and limit sagging. Turn it top to foot one month, and the next month turn it from side to side. Fabric covers will allow dust mites and their droppings to accumulate inside the mattress and are not recommended.

Vinyl Mattress Covers: Our recommendation for cleaning vinyl is to use a liquid anti-bacterial soap diluted with water. The soap will disinfect and clean. If additional cleaning is needed, spray disinfectants can be used. Avoid using bleach or any other cleaners that contain chlorine. Chlorine interacts with vinyl and contributes to cracking.

SOFlux OX Mattress Covers: Wipe clean with neutral soapsuds and lukewarm water. To prevent odors, the use of a scented cleaner is recommended. Rinse and dry. Most phenolic or quaternary type disinfectants can be used. Dilute disinfectants and germicides in accordance with manufacturer’s instructions. Contamination with blood can be disinfected with 1:10 dilution of household bleach (5.25% sodium hypochlorite) as recommended by the CDC (U.S. Dept. of Health & Human Services, February 1989.)

Upholstery

To prevent typical soiling, we recommend frequent vacuuming or light brushing to remove dust or grime. Weekly reversal of cushions will allow even distribution of wear over a longer period of time. Not all fabrics relate well to water; some shrink, some develop water spots, some turn brown. For heavy soil or staining, it may be necessary to call a professional furniture cleaning service. They can determine whether it’s best to use a solvent or a water-based cleaning solution by doing a spot test.

Color, pattern, and type of fiber all have an impact on ability to clean. Industry Standards noted on selection cards will identify the recommended cleaning method for fabrics.

• W: Clean this fabric only with water-based cleaning agent.
• S: Clean this fabric with pure solvents only in a well-ventilated room. (petroleum distillate-based products such as Energine, Carbona, Renuzit, etc.)
• S-W: Clean this fabric with either of the above two methods.
• X: Clean this fabric only by vacuuming or light brushing. Solvents & water-based cleaners may damage fabric.

Crypton is a patented engineered fabric system that provides stain, moisture, and bacteria resistance; along with breathable comfort, and extreme strength and durability. Like all other beautiful fabrics, it must be properly cared for to maintain its original features. For the best cleaning results, use a powdered enzyme detergent mixed with water, then apply this mixture with a soft white towel or brush upholstery completely clean. It is imperative to remove excess soap completely with clear, clean water. Don’t use typical liquid detergents, foam upholstery cleaners, or solvents, which may damage the fabric.

Wood Furniture

The original oil or lacquer finish provides the best protection. Quickly clean up spills before they have a chance to attack the finish. Use the softest cloth possible, slightly dampened with water and a mild soap, for normal dusting. Test any cleaner in a hidden spot prior to cleaning, and be sure to read labels carefully. If you apply furniture polish each time you dust, a buildup of wax can result, dulling the finish. Some polishes are colored, and will thereby mask any lightly marred area, but the color match must be good for the cover-up to work well.

Furniture with an Oil-Based Finish will allow pieces to be easily maintained. The water resistant stain protects from damage, including water marks, while enhancing the wood’s natural beauty. An occasional rubdown with any good grade of furniture oil brings out the lovely graining and keeps it looking great for years. Be sure to select oil designed to soak into the wood.

Oiled wood furniture is quite often used in hard-use residential settings where damage is likely. Minor surface damage can often be disguised with a brown magic marker, or removed with sandpaper wrapped around a sanding block – a good deterrent against future damage by exuberant youth. Deeper damage is easily sanded out using a belt sander, going with the grain. Markings such as crayon or indelible magic marker may be removed with denatured alcohol solvent.

Furniture with a Lacquer Finish will require more careful attention. It is recommended that this type of finish be cleaned with a gentle cleaner/wax. Scratches cannot be sanded out and refinished. When deep damage has occurred, it will be necessary to remove the piece and have it professionally refinished. This involves stripping off the original finish with harsh chemicals, then staining the wood the original color and re-applying the lacquer finish.