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Buying Furniture For your Group Living Facility often leads to many questions.

We have put together a list of common questions we are asked from our customers*. If you don't see the one you are looking for, or have more questions for us, please call 216.292.9100 or email us at [email protected], to submit your question in writing, we will get right back to you!

*So whether you are a Shelter, Children's Home, Camp & Conference Center, Student Housing, Juvenile Detention, Mental Health Care, Behavioral Health Care, Residential Treatment Centers, Senior Living, Military and GSA Dorms & Quarters or other Group Environment we have you covered!

How do I get in touch with Furniture Concepts?

There are several ways. To speak to a Customer Service Representative just call us at 800-969-4100. Or email us at [email protected]. No pressure. No commitment. We are here to help.

What are my shipping options? What is the difference between Drop Ship, Inside Drop, and Full-Service Installation?

We are happy to deliver your merchandise based on the delivery method most convenient for you.

  • Drop Ship is the least expensive option. With drop ship, a freight carrier will deliver merchandise to your facility’s address. You or your staff will be required to unload the trailer from the curbside or loading dock; no equipment is provided. Note that most carriers limit your unload time to two hours; additional charges may be added if your unload time exceeds two hours.
  • Inside Drop is a higher-level service in which the freight carrier will put your merchandise inside the closest door. The merchandise will not be unpacked or placed. It is simply delivered inside the first available door.
  • Full-Service Installation includes delivery, assembly, and installation of your furniture into the room(s) you designate within your facility. This option is completely customizable and can be used to install anything from only one or two pieces of furniture to a fully-furnished, multi-level, multi-unit facility.

How is freight calculated?

Furniture Concepts offers wholesale pricing which results in the best possible value. Our freight is no different. We put shipping jobs out to bid through a variety of freight carrier networks. We choose the lowest price and pass the lowest cost on to you.

With options like Drop Shipping, Inside Drop, and Full-Service Installation you are able to customize shipping options to meet your needs and budget.

Some suppliers offer free shipping but freight is never without cost. We choose to be completely transparent and show the true costs for our merchandise and freight.

Will I be able to get an appointment for delivery?

We are proud to offer you a full menu of delivery services. The most economical option, Drop Shipping, is conducted by common freight carriers and is often not customizable enough to accommodate a delivery appointment. However, we are happy to add a delivery appointment, or any additional delivery services you may desire, to the bid we submit to our carrier network. If the resulting costs are within your budget we will add the additional services to your order.

How long will it take to get my furniture?

A typical furniture order will be delivered to you within 4 – 6 weeks after receipt of order (ARO). If your items involve Fully-Upholstered pieces, Custom Staining, or Modifications to Standard Products we expect to deliver your order to you within 7 – 9 weeks. We will always do our best to advise you of any unforeseen delays.

Should your project have any special dates such as grand openings or licensure inspections, please let us know as soon as possible. We will work with you to select in-stock and expedited options to make your dates.

Need something quickly? Check-out our Tough & Ready QUICK-SHIP Collection. This offers durable Tough Stuff! furniture, in-stock seating, sleeping,tables and Mattresses ready to ship to you in a jiffy!

What are Fluid-Proof and Fluid-Resistant Fabrics or Vinyls? What are Performance Fabrics? What is Crypton?

We offer a variety of fabrics that will protect furniture and mattresses from fluid issues. Fluid-resistant and fluid-proof fabrics and vinyls will not only protect your furniture investment but will also aid in the safety and comfort of guests and residents.

Fluid-Proof options include upholstery-grade vinyls that are soft and supple and available in a wide range of colors and patterns.

Fluid-Resistant options include specially treated fabrics that add fluid barriers to woven fabrics. There are a variety of brand names for these barrier treatments including Crypton and Durablock. These treatments not only provide a fluid barrier they also offer anti-fungal and anti-microbial protection. Fabrics treated with fluid barriers are almost impervious to fluids but can be compromised if spills are not cleaned in a timely manner.

What does Self-Deck mean?

Self-decking is another tool in the arsenal for dealing with incontinence or other fluid issues. Self-decking is an additional cut of fluid-resistant fabric sewn under the seat cushions that “catches” fluids and prevents them from landing on the floor. The self-decking is not visible unless the seating cushions are removed to clean accidents and spills.

What does “Pop-Out” and “Clean-Out” seat mean?

Seating pieces with pop-out seats offer an easy-to-remove seat that combines a light-weight frame with an attached upholstered cushion. When guest or residents have fluid leaks or spills the pop-out seat lifts completely free from the frame. The resulting opening is large enough for mops or other cleaning devices to thoroughly and easily clean unwanted fluids from the floor without requiring the furniture to be moved. Seating pieces with clean-out seats are designed with a bottomless reservoir that drains fluids straight to the floor for easy clean-up. Pop-Out and Clean-Out seating pieces should be upholstered in a fluid-resistant fabrics.

Why isn’t there pricing on your website?

Almost every piece of furniture from Furniture Concepts is made to your specifications. Ultimately the Fabrics, Finishes and available Options will determine your final price. We can mail, fax, or email you a current price list at your request.

Although our base pricing will give you an excellent idea of actual prices, our sales team is happy to produce a no-obligation quote that will most accurately reflect available options and any applicable network or volume price adjustments. We are here to help at 800-969-4100, [email protected], or use our simple Wish List tool to receive a quote on the furniture and mattresses of your choice from our website.

Why is a deposit required for my order?

With few exceptions, our credit terms are 50% deposit at time of order and the balance due after delivery, pending credit approval. We are in the business of providing you with the best possible furnishings at the most competitive pricing, not in the business of managing credit accounts. In order to maintain our low prices we ask that all customers pay the 50% deposit to start an order in production.

Do Furniture Concepts’ products meet flammability requirements?

Our furnishings are specifically designed for use in health care, hospitality, camps & conference centers, student housing and group homes. All of our upholstered furniture complies with CAL 117 flammability requirements. Certain items can be made to comply with CAL 133.

All mattresses meet Flammability Code CFR Title 16 Part 1633.

Other compliance standards are available through your Furniture Concepts Expert Design Consultant at 800-969-4100 or may be requested through [email protected]

How do I find fabrics on your website?

Our website has been designed with ease of use in mind. Any piece of furniture that requires an upholstery selection will show our Customers’ Favorite Fabrics as a quick peek at some popular options. Or Click where indicated to see our collection of hundreds of fabrics and vinyls including fluid-resistant and fluid-proof options.

Does a lower fabric grade mean lower quality?

The grade of a fabric simply reflects the cost of manufacturing the fabric. A 100% synthetic fabric, for example, may cost less than cotton or a cotton blend, but will most likely last much, much longer. Ask your Expert Design Consultant for guidance in making the best choice for use with your residents, staff, and guests.

How do I request fabric samples?

There is no better way to select a fabric then by seeing, touching, and feeling the fabric or vinyl. Contact a Furniture Concepts Design Consultant who can take your memo sample requests or email [email protected].

If you aren’t sure what fabrics you would like to see, no problem. We are here to help and can offer suggestions based on guest and resident needs and design preferences.

How do I clean fabrics?

Always refer to the technical specifications of the fabrics you choose and follow the manufacturer’s cleaning instructions to protect your fabric warranty.

Most fabrics can be cleaned using a simple dilute solution of a detergent, like Tide©, and water in a 1:4 solution. Simply wipe fabric with the detergent solution and rinse thoroughly with clean water.

Barrier treatments like Crypton© and Teflon© can also be effectively cleaned with a 1:4 solution.

Never use any commercial upholstery or institutional-grade cleaners. Harsh chemical cleaning treatments can permanently damage fabric and fabric barriers and void the manufacturer’s warranty.

We do not recommend machine-washing casings or any upholstered components.

Where can I see your furniture?

Since we provide furnishing solutions to facilities across all 50 states, we have found it most effective to maintain a virtual showroom that allows all our customers to shop at their leisure. If you have reason to want to “kick the tires” and see our furniture in person, please let your Expert Design Consultant know. With over 26,000 customers across the US we are sure to be able to find someone with our furniture in all metropolitan areas. We will arrange for you to have an opportunity to see our furniture in person with the facility closest to you. BUT take a look at our installation photos! Many of our clients have been kind enough to send us pictures.

What is the warranty?

Furniture Concepts’ Furniture & Mattresses are designed for use in group living environments. Our warranties are designed to cover any manufacturer defects in frames, construction or upholstery.

See Furniture Concept’s Warranty document for more details.

Is assembly required?

Most of our seating pieces come fully assembled. Occasionally, legs will be detached to prevent damage during shipping.

Most of our tables are shipped with the legs detached – again, this is done to prevent shipping damage.

All beds and bunkbeds must be assembled by attaching side rails, guard rails, slats and foundations.

Any pieces requiring assembly should require simple tools including screw drivers, power drivers, or wrenches. Tables may require a drill in cases where the top is not pre-drilled for the base.

Which mattress cover is best for heavy incontinence?

We offer Nylon fluid-resistant covers, Vinyl and Correct Tick fluid-proof mattress covers. The difference between the cover types is really feel. SoFlux is a soft, nylon cover that most closely resembles the feel of a typical residential mattress.

Vinyl is a more rugged cover that has less give and may be most comfortable for temporary residents.

Correct Tick is the newest advance in vinyl and is engineered to have a softer, suppler surface than traditional vinyls.

Each cover offers a substantial degree of fluid-resistance, especially for incontinence. Correct Tick and Vinyl are the most impenetrable for long saturations. As with any fluid-barrier, urine or other fluid spills should be given prompt attention to protect the life of the furniture or mattress.

What body weight / size can your furniture support?

People come in all shapes and sizes, and so does our furniture. We offer a wide variety of products to suit the needs of your larger consumers, staff, and residents. Typical seating pieces can easily tolerate 200 – 225 lbs. while bariatric seating pieces are tested for up to 750 lbs. Seat width and depths range from a traditional 16” to a wider 28” seat width which offers maximum comfort for bariatric needs. Specially designed chairs with single-construction molded frames and upholstered seats and backs are durable under heavy-use environments.

We also offer bariatric mattresses.

What are your terms?

With approved credit, we are happy to extend the terms of 25% Down, Net 30. For customers purchasing under State or other contracts, the terms specified in your contract will be the prevailing terms. Certain approved Purchasing Network members may be eligible for Net 30 based on the specific Purchasing Network’s guidelines for members. We are happy to clarify any questions on terms, just ask!

How do I place an order?

We have designed our website and catalog to give you a broad overview of our product offerings. Believe it or not, we have an entire library of products, fabrics and finishes that just won’t fit on the web or catalog. As a result, the best way to get the best product and value for your money is to work directly with one of our Expert Design Consultants by calling 800-969-4100 or email [email protected].

Can I use a credit card?

While we prefer checks due to high credit card processing fees, we accept Master Card, Visa or American Express to pay for all or any part of your order. Just let your Expert Design Consultant know your payment preference.

Do you have wheelchair height tables?

We are able to customize a wide variety of wood and metal tables available to meet ADA or other height standards. Just let us know what you need and we will show you available options.

Where is your furniture shipped from? Where are you located?

Furniture Concepts’ Sales Offices are located in the metropolitan area of Cleveland, OH. Most of our Sales and Administrative staff can be reached during normal business hours, 8:30 – 5:00 EST Monday – Friday. We have a handful of factories located in several states that expertly produce our merchandise and ship the finished goods directly to you. We work with more than one factory because we want to offer the best-quality, American-made pieces that will only come from the leaders in upholstery, crate-style, dining, bedroom and mattress manufacturing.