General Warranty Information

Last updated: December 2023

FURNITURE CONCEPTS extends full manufacturers’ warranties on all goods in accordance with factory guidelines based on normal use. Any items not specifically stated below are warranted to be free of manufacturing defects and will be handled in accordance with factory guidelines and timeframes. Warranty does not cover damages to any product due to abuse, misuse, or freight mishandling. In order to determine the most effective resolution to any warranty claim we will require pictures that demonstrate the warranty claim to be provided by you to Furniture Concepts. We reserve the right to correct damages in the most cost-effective manner which may include replacement parts, an onsite repair, or patch kits. Replacements will only be deemed necessary in cases where on site repairs will not correct the issue.

ANY WARRANTY FOR ALL PRODUCTS is void if furniture is damaged through abuse, misuse including jumping or individuals “plopping” onto furniture causing force and uneven weight distribution, intentional destruction, unpacking mistakes such as clean cuts from utility knifes or razors used to open packaging, outdoor use of furniture not approved for outdoors, or any other use not considered typical in heavy use environments.

IN GENERAL, Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.

WOOD FRAME BEDS & CASEGOODS. Our signature collections including Clayton, Woodmere, Eastview, Lucerne, and Safe Harbor Ligature Resistant Collections are warranted for life against manufacturers’ defects. Our quick ship collections including the Fordham & Morris collections are warranted for 5 years against manufacturers’ defects. Other warranties vary. Please ask for details for collections not specified above.

UPHOLSTERY FABRICS AND VINYLS used for upholstered seating, wood frame seating, dining chairs, accent chairs or any other item that includes fabric or vinyl carry varying warranties based on the fabric mills’ guarantees. Approved methods of cleaning can be found on all digital fabric cards and must be followed exactly. Digital fabric cards including cleaning specifications are available on our website Fabrics for Furniture | Furniture Concepts. If you cannot locate the digital card including cleaning instructions, please ask for details. Damages due to improper cleaning voids all warranties. This warranty does not cover damages to products due to abuse, misuse, or any freight mishandling. Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.

SEATING FOAM in all seating pieces including foam used in fully upholstered seating is guaranteed against manufacturing defects for a period of 2 year from the date of delivery. We use high-density, high-quality foam that is designed for heavy use. Foam compression happens over time but does not impact the durability of the furniture. This warranty does not cover damages to products due to abuse, misuse, or any freight mishandling. Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.

FULLY UPHOLSTERED SEATING excluding Quick Ship seating is warranted against defects in materials and workmanship and against structural damage incurred through normal residential use for the 10 years.

RECLINER frames, mechanisms and springs are warranted for 5 years against manufacturer’s defects. Recliners require even contraction of the footrest (meaning a user who can apply pressure from two legs evenly). Should recliners be intended for individuals who cannot apply even pressure to retract the footrest, electronic mechanisms will be required. Furniture Concepts and its manufacturers cannot warrant or repair a recliner with a mechanism that has failed due to uneven retractation. This warranty does not cover damages to products due to abuse, misuse, or any freight mishandling. Furniture Concepts reserves the right to repair or replace at its discretion any product deemed defective as directed by manufacturing facility.

MOLDED PLASTIC FURNITURE is warranted against breakage during normal use for a period of 10 years. Warranty provisions outlined above do not apply to any product which has been subjected to misuse, abuse, neglect, lack of normal maintenance, accident, or whose original construction has been altered by anyone except the manufacturer. Warranty is void if product: a) is exposed to heat source closer than 18”, b) is exposed to heat in excess of 165 degrees F, or c) is exposed to UV if UV protection was not specified.

ACCENT SEATING, ACCENT TABLES, DINING GROUPS are warranted to be free from defects in material and workmanship, under normal household use, for a period of 5 years. This warranty will not apply to damage arising from neglect, accidental or intentional damage, institutional or commercial use, exposure to extremes in temperature or humidity, or misuse of the product.

ADIRONDACK OUTDOOR FURNITURE is warranted to be free of termites, decay or hardware corrosion for a period of 10 years.

OUTDOOR PICNIC TABLES & BENCHES are warranted for a period of 5 years from date of shipment against manufacturing defects in material or workmanship.

Contact Us

If you have any questions about these Terms, please contact us at info@furnitureconcepts.com or 800-969-4100.