In all service organizations, both within and outside of health care, safety remains the foundation of all efforts to ensure a high-quality customer experience. Without a safe environment, no other improvements will matter. And without reliable data to drive the improvement, you’re leaving your best quality-control efforts to chance.
We at Furniture Concepts set out to use the best data available to guide our work in making our Tough Stuff! bunk bed even safer. We pored over thousands of data points from consumer safety information and federal reports to inform a product redesign. Our result is a newly designed bunk bed that we can confidently say sets a new standard for safety in the industry.
The Tough Stuff! Bunk, made in the USA, features solid hardwood construction and a finished solid foundation, combining safety with an attractive, natural look. We back the workmanship with a lifetime warranty. The redesigned bunk is ideal for healthcare environments, camping uses and other applications.
We know client safety remains your organization’s top priority. Even if that wasn’t the case, the pandemic has intensified your customers’ demand to be served in the safest environment possible. We understood that need, took to heart what the data told us, and set out to find an even better way.
According to the World Health Organization, nearly half of the adverse events that patients experience in even the most advanced countries are completely preventable. When leaders in organizations use clear decision-making standards based on analyzing the best data available, they maximize patient safety. At the same time, these organizations see reduced costs from patient harm. And this in turn leads to better patient outcomes. Let us partner with you to create the safest spaces possible for your clients.
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The term “patient engagement” attained buzzword status in the healthcare field some time ago. These days, companies tout technology as the main vehicle for keeping patients engaged, both within and outside a treatment facility. Care providers have email boxes inundated with vendor pitches to prove it.
But the setting of care remains as important a tool for patient/resident engagement as any smartphone app or other online product. When patients are made to feel welcomed in a facility, and believe that their experience of care matters to their provider, their prospects for success inevitably rise. Equipping your care sites with safe, attractive and functional furniture helps to communicate that positive message.
The Healthcare Information and Management Systems Society (HIMSS) has defined patient engagement as “providers and patients working together to improve health.” Genuine human interactions are essential to high-quality care, with treatment providers encouraging open communication with patients and building mutual trust. This level of respect can occur only in care environments that convey security and comfort for the patient.
Educating patients about their treatment is necessary but not sufficient for success. Providers also must honor their patients’ dignity and autonomy, and this begins with creating a safe space for healing. This will enhance patient satisfaction, an essential component of good health outcomes. Our years of expertise at Furniture Concepts can help you create environments that speak to your facilities’ ever-changing needs, while always keeping the quality of the patient experience as the primary target.
Patient engagement is by no means a simple task. For most of the industry’s history, the needs of patients were traditionally seen as secondary to a focus on providers. Let us help you to create care settings that elevate patients’ interests and facilitate their journey to wellness.
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Compassionate Care Requires Careful Choice of Words
Words matter, and nowhere is this more true than in the treatment of mental health and substance use disorders. Calls have grown stronger for eliminating the use of terms that can discourage people in need from pursuing treatment. We at Furniture Concepts pledge to avoid the use of stigmatizing language on our social media platforms and other public forums, in keeping with our mission to support evidence-based, compassionate care.
The settings in which patients receive care also can serve to lift up or bring down. Offering a home-like environment delivers the message that individuals with mental health or substance use disorders matter, and deserve the best of care. We can help you create residential or outpatient environments that are adaptable to patients’ changing needs and encourage community interaction that supports a healthy recovery.
In a blog posted last January for Psychology Today, physician and clinical mental health writer Kristen Fuller, M.D., wrote that the words we see or hear generate an “associative activation” in the brain. This unleashes a series of cognitive, emotional, and physical responses that occur beyond the individual’s conscious control. The reactions to hearing stigmatizing terms such as “addict” can harm a person’s self-esteem at a most vulnerable time.
Changing commonly used terms can therefore have a positive effect on both the patient community and the public in general. Among her recommendations on non-stigmatizing language, Fuller advocates use of “substance use disorder” over “addiction,” “use/misuse” instead of “abuse,” and “survived a suicide” over “failed attempt.”
As a partner in this field, we are committed to “talking the talk” as well as “walking the walk.” Join us as we commit to using terminology that shuns labels based on illness, and instead supports person-centered care.
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